Sales Officer 

Smart Applications International is looking for a Sales Officer to join their Kigali team.

Key Responsibilities and Accountabilities:

• Conduct market research to identify selling possibilities and evaluate customer needs.
  

• Actively seek out new sales opportunities through cold calling, networking, and social media.
  

• Set up meetings with potential clients and listen to their wishes and concerns.
  

• Prepare and deliver appropriate presentations on products and services.
  

• Prospect for potential new clients and turn this into increased business.
  

• Identify potential clients and the decision-makers within the client organization, research and build relationships with them.
  

• Set up meetings between clients decision-makers and the company's practice leaders/Principals.
  

• Plan sales approaches and pitches, and work with the team to develop proposals that address the client's needs, concerns, and objectives.
  

• Champion the pricing of the solution/service.
  

• Present new products and services and enhance existing relationships.
  

• Work with technical staff and other internal colleagues to meet customer needs.
  

• Arrange and participate in internal and external client debriefs.
  

• Identify opportunities for campaigns and distribution channels that will lead to an increase in sales.
  

• Using knowledge of the market and competitors, identify and develop the company's unique selling propositions and differentiators.
  

• Create frequent reviews and reports with sales and financial data.
  

• Ensure the availability of stock for sales and demonstrations.
  

• Participate on behalf of the company in exhibitions or conferences.
  

• Negotiate/close deals and handle complaints or objections.
  

• Collaborate with team members to achieve better results.
  

• Gather feedback from customers or prospects and share with internal teams.

Requirements

Qualifications:

• Bachelor's degree, preferably in IT/Computer Science.
  

• Knowledge in sales and marketing.
  

• Experience in a customer-facing role, preferably in marketing or sales, is an added advantage.
  

Skills, Knowledge, and Abilities:

• Skill in customer service, support, and training, with a demonstrated customer service orientation.
  

• Strong analytical and report writing skills.
  

• Quick learner with demonstrated product knowledge and professionalism.
  

• Excellent problem-solving skills.
  

• Excellent communication and interpersonal skills, both written and verbal.
  

• Team player, with the ability to establish and maintain cooperative working relationships with customers and other service delivery functions.
  

• Self-starter with possession of self-management and self-drive to complete tasks and engage customers.
  

• Proactive and highly organized, with strong time management and planning skills.
  

• Ability to work under tight deadlines, heavy workloads, and remain calm under pressure with a high degree of individual responsibility.